Terms & Conditions
Last Updated: July 8, 2026
Welcome to Lisa & David Melbourne. These Terms & Conditions govern your use of our website and all purchases made through our online store. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
If you do not agree with these Terms, please refrain from using our website or placing an order.
1. Company Information
These Terms & Conditions apply to all products and services offered by Lisa & David Melbourne.
Customer Support Email: info@lisadavidmelbourne.com
2. Acceptance of These Terms
By placing an order through our website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You agree to these Terms & Conditions and all related store policies.
- You are legally authorized to use the payment method provided.
3. Product Information
We make every reasonable effort to ensure that all product descriptions, photographs, sizing information, and pricing are accurate.
However:
- Product colors may vary slightly depending on your screen or device settings.
- Measurements are approximate and may vary slightly.
- Packaging may differ from product images.
- Minor variations between batches may occur.
We reserve the right to correct typographical errors, pricing mistakes, inaccurate descriptions, or other obvious errors at any time without prior notice.
Such corrections do not automatically entitle customers to compensation.
4. Orders & Payment
Orders are only processed after full payment has been successfully received.
Available payment methods may vary depending on your country or region.
If a payment cannot be verified, we reserve the right to:
- Delay processing
- Request additional verification
- Cancel the order
- Refuse future orders where fraud is suspected
All prices displayed on our website are shown in the applicable currency and include taxes where legally required, unless stated otherwise.
5. Order Processing & Shipping
Orders are generally processed within 1–3 business days.
Estimated delivery times are typically 1–7 business days after dispatch, depending on the destination and shipping method.
Many of our products are shipped directly from our international fulfillment partners in order to reduce waste and operate more sustainably.
Delivery times are estimates only and may occasionally be affected by:
- Customs inspections
- Public holidays
- Extreme weather
- High shipping volumes
- Carrier delays
- Other circumstances beyond our reasonable control
Such delays do not automatically entitle customers to cancel an order or receive compensation, except where required by applicable consumer protection laws.
6. Returns, Refunds & Cancellations
Our Return & Refund Policy forms an integral part of these Terms & Conditions.
Orders begin processing shortly after they are placed. As a result, cancellations are generally not possible once processing has started.
Customers agree to contact Lisa & David Melbourne before initiating any payment dispute, chargeback, or refund claim through their payment provider. We are committed to resolving legitimate issues promptly and fairly through our customer support team.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing and shipping information.
- Checking all order details before completing checkout.
- Ensuring someone is available to receive the delivery where required.
- Paying any applicable customs duties or import charges required by local authorities.
Lisa & David Melbourne cannot be held responsible for delays or delivery failures resulting from inaccurate information provided by the customer.
8. Limitation of Liability
To the fullest extent permitted by applicable law:
- Lisa & David Melbourne shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
- Our maximum liability shall never exceed the amount paid for the specific product giving rise to the claim.
- We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, force majeure events, or circumstances beyond our reasonable control.
Once tracking confirms successful delivery to the address provided by the customer, responsibility for the shipment transfers to the customer, unless otherwise required by law.
Nothing in these Terms excludes or limits any mandatory consumer rights that cannot legally be excluded.
9. Intellectual Property
All content available on this website, including but not limited to:
- Text
- Product descriptions
- Images
- Logos
- Graphics
- Videos
- Branding
- Website design
- Layout
- Icons
is the intellectual property of Lisa & David Melbourne or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, published, or used for commercial purposes without our prior written permission.
10. Complaints Procedure
We value customer feedback and strive to resolve any concerns quickly and fairly.
If you have a complaint regarding an order or product, please contact us at:
To help us investigate your request efficiently, please include:
- Your order number
- A detailed explanation of the issue
- Clear photographs where applicable
We aim to respond to all customer inquiries within 5 business days.
11. Privacy
Your personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).
12. Changes to These Terms
Lisa & David Melbourne reserves the right to modify or update these Terms & Conditions at any time.
Any revisions become effective immediately upon publication on our website. Continued use of our website after changes have been posted constitutes acceptance of the updated Terms.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the country in which Lisa & David Melbourne operates, without prejudice to any mandatory consumer protection rights applicable in your country of residence.
Any disputes arising from these Terms shall be submitted to the competent courts where required by applicable law.
14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Lisa & David Melbourne
Customer Support: info@lisadavidmelbourne.com