Return & Refund Policy
Last Updated: July 8, 2026
At Lisa & David Melbourne, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
If you have any questions at any time, please contact our Customer Support team at info@lisadavidmelbourne.com before returning any item. In many cases, we can offer a quicker and more convenient solution.
1. How Our Business Operates
Lisa & David Melbourne operates using a direct supplier fulfillment model. To reduce unnecessary waste, avoid overproduction, and minimize our environmental impact, many products are shipped directly from our trusted international fulfillment partners.
As a result, returned products must be sent to the designated return address provided by our supplier. Depending on the product ordered, this return address may be located outside your country of residence, including in China.
For this reason, customers must always contact us first before returning any product. Returns sent without prior authorization may not be accepted or processed.
2. Return Eligibility
You may request a return within 30 days after receiving your order.
To start a return request, please email:
Please include:
- Your order number
- Your full name
- The reason for your return request
- Photos where applicable (for damaged, defective, or incorrect items)
Returns can only be requested after the product has been delivered.
Once your request has been reviewed and approved, we will provide you with the correct return instructions and return address.
3. Return Conditions
To qualify for a return, the following conditions must be met:
- A valid reason for the return must be provided.
- The item must be unused, unworn, unwashed, and undamaged.
- All original packaging, labels, and tags must still be attached.
- Trying on an item is acceptable; wearing it for normal use is not.
- Items showing signs of use, washing, odors, stains, or damage may be refused.
To help us maintain fair pricing for all customers, intentionally ordering multiple sizes or variations with the intention of returning part of the order is discouraged and may result in the return request being declined where permitted by applicable law.
For hygiene and health reasons, certain products cannot be returned once opened or used, including but not limited to:
- Underwear
- Swimwear
- Earrings and certain jewelry
- Personal care products
unless they arrive damaged, defective, or incorrect.
Sale or clearance items may only be returned where required under applicable consumer protection laws or if they arrive damaged or defective.
4. Return Shipping Costs
Unless otherwise required by law or where the item is defective or incorrect, customers are responsible for all return shipping costs.
This includes:
- International shipping fees
- Customs duties (if applicable)
- Import or export charges
- Carrier service fees
Customers are responsible for arranging and paying for the return shipment.
Because international returns may take several weeks to arrive, we strongly recommend using a tracked shipping service. We cannot process returns that cannot be verified as delivered.
Lisa & David Melbourne is not responsible for return shipments that are lost or damaged during transit.
5. Alternative Resolution
We understand that international returns can be expensive and time-consuming.
Before requesting that you return a product, we may offer an alternative solution where appropriate, such as:
- A partial refund
- Store credit
- A replacement product
- A discount on a future purchase
- Another mutually agreed solution
These options are evaluated individually and are intended to provide the fastest and most convenient resolution for both parties.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing parts
- Significantly different from what was ordered
please contact us within 30 days of delivery at:
Your email should include:
- Your order number
- A description of the issue
- Clear photographs showing the product and the problem
Without sufficient photographic evidence, we may be unable to assess your claim or offer a refund, replacement, or other resolution.
Once we have reviewed your request, we will work with you to resolve the issue as quickly as possible.
7. Refunds
Refunds are processed after the returned item has been received, inspected, and approved at the designated return facility.
If your return is approved:
- Your refund will be issued using your original payment method.
- Refunds are typically processed within 30 days after the returned item has been been received, inspected, and approved.
- Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are non-refundable unless otherwise required by law or where the return results from our error.
If your return does not meet the conditions outlined in this policy, we reserve the right to refuse the refund or offer only a partial refund where appropriate.
8. Order Cancellations
Because we begin processing orders shortly after they are placed, orders cannot usually be canceled once processing has started.
If you wish to request a cancellation, please contact us as soon as possible at:
If your order has already entered processing or has been shipped, cancellation may no longer be possible.
Customers agree to contact Lisa & David Melbourne before initiating a payment dispute, chargeback, or refund claim with their payment provider. We are committed to resolving legitimate issues quickly and fairly through our customer support team.
9. Customer Responsibility
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.
Lisa & David Melbourne cannot be held responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect or incomplete shipping information
- Failure to collect a parcel
- Refusal of delivery
- Failure to pay any applicable local customs charges
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:
While we will do our best to update your order, we cannot guarantee changes once processing has begun.
10. Delivered Orders
Once the shipping carrier confirms that a parcel has been successfully delivered to the address provided during checkout, the order is considered fulfilled.
Lisa & David Melbourne cannot accept responsibility for packages that are reported as delivered by the carrier but are subsequently lost, stolen, or misplaced at the delivery location. If this occurs, we recommend contacting the shipping carrier and checking with neighbors or household members before reaching out to our support team.
11. Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us before sending any item back.
Lisa & David Melbourne
Customer Support: info@lisadavidmelbourne.com