Last Updated: July 8, 2026

At Lisa & David Melbourne, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer support team.

By using our website and services, you agree to the practices described in this Privacy Policy. We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

This Privacy Policy applies to all products and services offered by Lisa & David Melbourne.

Company Name: Lisa & David Melbourne
Customer Support Email: info@lisadavidmelbourne.com

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us using the email address above.

2. Personal Information We Collect

We only collect personal information that is necessary to provide our services and fulfill your orders.

Depending on how you interact with our website, we may collect the following information:

• Full name
• Shipping address
• Billing address
• Email address
• Telephone number
• Order history
• Payment information (processed securely by our payment providers and never stored on our own servers)
• IP address
• Browser and device information
• Website usage and browsing behavior through cookies and similar technologies
• Customer service communications
• Any information you voluntarily provide when contacting us

3. How We Use Your Information

We process your personal data for the following purposes:

• Processing and fulfilling your orders
• Arranging shipment and delivery
• Providing customer support
• Sending order confirmations, shipping updates, and tracking information
• Processing refunds and returns where applicable
• Preventing fraud, abuse, and unauthorized transactions
• Improving our website, products, and customer experience
• Complying with legal and tax obligations
• Sending promotional emails and marketing communications only when you have provided your consent or where otherwise permitted by law

We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy.

4. Legal Basis for Processing

Under the GDPR, we process personal data based on one or more of the following legal grounds:

• Performance of a contract (to process and deliver your order)
• Your consent (for example, marketing communications)
• Compliance with legal obligations (such as accounting and tax requirements)
• Our legitimate interests, including:
  • Preventing fraud
  • Maintaining website security
  • Improving our products and services
  • Providing efficient customer support
  • Analyzing website performance

5. Sharing Your Information

We only share your personal information when it is necessary to operate our business and provide our services.

Your information may be shared with:

• Secure payment providers to process payments
• Shipping and logistics partners responsible for delivering your order
• Trusted suppliers and fulfillment partners responsible for preparing and shipping products
• IT service providers and website hosting providers
• Analytics and marketing providers, subject to your cookie preferences
• Government authorities or regulators where required by law

We require our service providers to process your information securely and only for the purposes for which it was provided.

We never sell, rent, or trade your personal information to third parties.

As some of our products are shipped directly from international fulfillment partners, including suppliers located outside the European Economic Area (EEA), your information may be transferred internationally where necessary to fulfill your order. Whenever such transfers occur, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

For example:

• Order and accounting records may be retained for up to 7 years where required by tax legislation.
• Customer service communications may be retained for quality assurance and dispute resolution.
• Marketing consent records are retained until consent is withdrawn.

Once retention is no longer necessary, your information will be securely deleted or anonymized.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Measure advertising effectiveness
• Personalize your shopping experience

You may manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more detailed information, please refer to our separate Cookie Policy.

8. Data Security

Protecting your personal information is extremely important to us.

We implement appropriate technical and organizational security measures, including:

• SSL-encrypted connections
• Secure payment processing
• Restricted access to personal data
• Regular security monitoring
• Trusted third-party service providers
• Secure hosting infrastructure

Although no online transmission can ever be guaranteed to be completely secure, we continuously work to protect your information using industry-standard security practices.

9. Your Rights

Depending on your location and applicable privacy laws, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Withdraw consent at any time where processing is based on consent
• Request a copy of your personal data (data portability)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

info@lisadavidmelbourne.com

We will respond to your request within the timeframes required by applicable law.

10. International Customers

Our website may be accessed from countries around the world. By using our services, you understand that your personal information may be processed in countries where our suppliers, fulfillment partners, logistics providers, or service providers operate.

We take reasonable measures to ensure that your personal information remains protected regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

Any updates will be published on this page with a revised Last Updated date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Lisa & David Melbourne

Email: info@lisadavidmelbourne.com